CSP will assess whether the personality traits and skills a person pos- sesses match those required to work in Customer Service



No. of questions: 74, plus additional (if applicable)

Question type: Situational, self-report Estimated completion time: 40 minutes Shorter versions of assessment: N/A Recommended age level: 18+ Qualification Level: Class A

Compliance: APA standards; EEOC standards (gender, age, disability, ethnicity


Report Includes:

● Summary



Detailed narrative interpretation

Strengths and Limitations


Impression Management


Factors and Scales:

Overall Score plus 3 factors, divided into 15 scales:

Soft Skills: Assesses how an individual handles social situations

Psychological Strength: Assesses an individuals ability to cope with the jobs daily hassles

Work Habits: Assesses an individuals work ethic and ability to handle work-related tasks in an effi- cient manner


CSP (Customer Service Profile)