Purpose:

CSP will assess whether the personality traits and skills a person pos- sesses match those required to work in Customer Service

 

Vitals

No. of questions: 74, plus additional (if applicable)

Question type: Situational, self-report Estimated completion time: 40 minutes Shorter versions of assessment: N/A Recommended age level: 18+ Qualification Level: Class A

Compliance: APA standards; EEOC standards (gender, age, disability, ethnicity

 

Report Includes:

● Summary

Introduction

Graphs

Detailed narrative interpretation

Strengths and Limitations

Advice

Impression Management

 

Factors and Scales:

Overall Score plus 3 factors, divided into 15 scales:

Soft Skills: Assesses how an individual handles social situations

Psychological Strength: Assesses an individuals ability to cope with the jobs daily hassles

Work Habits: Assesses an individuals work ethic and ability to handle work-related tasks in an effi- cient manner

 

CSP (Customer Service Profile)

TT$850.00Price