Purpose:
CCCSRT will assess whether a person has the attitudes, aptitudes and personality to work as a customer ser- vice representative for call centers
 
Vitals
No. of questions: 137
Question type: Situational, self-report Estimated completion time: 50 minutes Shorter versions of assessment: N/A Recommended age level: 18+ Qualification Level: Class A Compliance: APA standards; EEOC standards (gender, age, disability)
 
Report Includes:
● Summary
● Introduction
● Graphs
● Detailed narrative interpretation
● Strengths and Limitations
● Advice
● Impression Management
 
Factors and Scales:
Overall Score plus 5 factors, divided into 20 scales:
● People Skills: Overall ability to deal effectively and appropriately with others
● Mental/Emotional Toughness: Ability to cope with the challenges encountered in this field
● Efficiency: Involves traits/skills that help a person complete work tasks competently
● Cognitive Skills: Assesses intelligence-related skills that can be an asset in customer service
● Resourcefulness: Refers to traits/skills that can make easing into a customer service call center position smoother