CCCSRT will assess whethea person has the attitudes, aptitudes and personality to work as a customer ser- vice representative for call centers



No. of questions: 137

Question type: Situational, self-report Estimated completion time: 50 minutes Shorter versions of assessment: N/A Recommended age level: 18+ Qualification Level: Class A Compliance: APA standards; EEOC standards (gender, age, disability)


Report Includes:

● Summary



Detailed narrative interpretation

Strengths and Limitations


Impression Management


Factors and Scales:

Overall Score plus 5 factors, divided into 20 scales:

People Skills: Overall ability to deal effectively and appropriately with others

Mental/Emotional Toughness: Ability to cope with the challenges encountered in this field

Efficiency: Involves traits/skills that help a person complete work tasks competently

Cognitive Skills: Assesses intelligence-related skills that can be an asset in customer service

Resourcefulness: Refers to traits/skills that can make easing into a customer service call center position smoother

CCCSRT (Call Center Customer Service Rep Test)